MyProtector is a discreet, easy-to-use emergency button that connects you to 24/7 help at the press of a button. Whether you’re at home or in the garden, peace of mind is always within reach.

No - MyProtector works via its own built-in SIM and doesn’t require broadband or a landline. Just plug it in and you’re ready to go.

If you press your button, our UK-based emergency response team is typically on the line within seconds - ready to assess the situation and send help if needed.

MyProtector is for anyone who wants added safety, confidence, and peace of mind — not just older adults. It’s ideal for: People living with medical conditions or disabilities Younger individuals with long-term health concerns Older people who want to stay independent Lone workers or those living alone Anyone who simply wants quick access to help, just in case It’s support without the stigma.

Yes. The button works throughout your home and garden thanks to its extended range.

MyProtector devices include backup battery power and a roaming 4G SIM, so you’re always covered.

Unlike traditional medical alarm systems, MyProtector is designed to blend into your lifestyle - modern, discreet, and supportive without being stigmatising. We’re a fresh approach to personal safety.

MyProtector is designed as a plug-and-play system - just connect it to power and your router, and it’s ready to go. But if you’d prefer a hands-on setup, our engineers are more than happy to install the system for you, answer any questions, and make sure everything is working perfectly.

Yes - MyProtector is designed to move with you. Just let us know your new address so we can keep your support active and everything running smoothly.

An alert is sent to our 24/7 monitoring centre, where trained responders take action - including contacting family or emergency services if needed.

No - the button is rated IP55, which means it’s fine in the rain or around splashes, but we don’t recommend wearing it in the shower. For extra safety, you might consider keeping it within reach in a dry area nearby.

Setup is quick and easy - just plug the system into a power socket and connect it to your internet router using the included Ethernet cable. It will automatically boot up and connect within minutes. If you’d prefer assistance, one of our engineers can help with setup.

Press and hold the button for up to 3 seconds - or until the light turns green - to activate it successfully. If you’re unsure, just give it a firm press and hold until you see the green light.

You can call us on 0333 188 9875 and we’ll make sure someone helps you as soon as possible. Our UK-based support team is available Monday to Friday, 9am – 4pm. but don’t worry - our emergency response centre (ARC) is open 24/7 for urgent situations.